Our Commitment to Quality
Inwell stands behind the quality of every product we make. Our tools and equipment are built for dependable performance, and each category is supported by a clear warranty designed to protect customers from defects in materials and workmanship. Whether you’re purchasing for your home, your team, or your retail program, our warranty reflects a straightforward promise: products you can rely on, and support that’s here when you need it.
Inwell Warranty Policy
Inwell designs and manufactures tools, equipment, and accessories built for long‑term performance. All Inwell products are covered by a warranty that protects against defects in materials and workmanship under normal use. If a product fails due to a manufacturing defect within its applicable warranty period, Inwell will replace it at no cost through participating retailers or direct support.
Hand Tools
Limited Lifetime Warranty
Covers striking tools, pliers, screwdrivers, hex keys, wrenches, spanners, ratchets, sockets, knives, scissors, woodworking tools, mechanics tool sets, gardening tools, and other hand tools. No proof of purchase required.
Power Tools
Corded Power Tools — 2‑Year Limited Warranty
Covers drills, impact drivers, sanders, grinders, saws, vacuums, and other corded power tools. Proof of purchase required.
Portable (Battery‑Powered) Power Tools — 1‑Year Limited Warranty
Covers all battery‑powered tools and accessories. Proof of purchase required.
Wire & Cable
Outdoor Extension Cords — Limited Lifetime Warranty
No proof of purchase required.
Power Strips, Surge Protectors, Work Lights, Flashlights, and Other Electrical Products — 1‑Year Limited Warranty
Proof of purchase required.
Powered Measuring Tools — 1‑Year Limited Warranty
Covers laser levels, distance meters, stud finders, digital levels, and similar devices. Proof of purchase required.
Tool Storage — 1‑Year Limited Warranty
Covers backpacks, leather storage, toolboxes, rolling cabinets, and other storage products. Proof of purchase required.
What the Warranty Covers
This warranty covers breakage or failure caused by defects in materials or workmanship when the product is used as intended and maintained under normal conditions.
What the Warranty Does Not Cover
The warranty does not cover consumable or replaceable components such as screwdriver bits, blades, cutting edges, or other wear items. Damage caused by misuse, abuse, neglect, alteration, modification, or intentional harm may void the warranty. Products that have worn out through normal use are not considered defective.
Additional terms and conditions apply.
For Retailers
We recognize that some of our retail and national brand partners may offer warranty terms that exceed our standard coverage. In those cases, Inwell conforms fully to the partner’s published warranty terms, ensuring customers receive the highest level of support available.
For questions about warranty handling or account‑level coordination, contact your Inwell representative.
For Consumers
If you purchased an Inwell or Pride & Craft product, our support team is here to help with any warranty questions or replacement needs. All products are covered by the warranty terms listed above, and if your item fails due to a manufacturing defect within its applicable warranty period, we’ll replace it quickly and at no cost.
To start a claim, email warranty@inwellproducts.com with a brief description of the issue and a photo of the product. No proof of purchase is required for most hand tools and outdoor extension cords; other categories may require a receipt. Our team will confirm coverage and guide you through the replacement process.
We’re committed to making warranty support simple and fast whether you purchased your product online, in-store, or through Amazon.